Position title: Credit and Collections Analyst
Reports to: Corporate Credit Manager
Location: Framingham, MA
Status: Full time, exempt
Lionbridge Technologies, Inc. (Nasdaq: LIOX) is a leading provider of globalization and testing services. Lionbridge combines global resources with proven program management methodologies to serve as an outsource partner throughout a client's product and content lifecycle -- from development to globalization, testing and maintenance. Global organizations in all industries rely on Lionbridge services to increase international market share, speed adoption of global products and content, and enhance their return on enterprise applications and IT system investments. Based in Waltham, Mass., Lionbridge now maintains more than 50 solution centers in 25
countries and provides services under the Lionbridge and VeriTest brands. To learn more, visit here
Position Description
The US based Credit and Collection Analyst will be responsible for enforcing Lionbridge's corporate credit policy in a manner that will maximize sales and minimize risk.
The Credit and Collection Analyst will work closely with the Corporate Credit Manager, Sales, Operations and Finance to facilitate the establishment of new customers, maintain existing customers and drive the collection effort in a timely and efficient manner as well as providing analytical reports in order to change/improve processes as required.
Primary responsibilities:
• Analyze and approve all new customers for credit worthiness holding firm to our standard net 14 day payment terms. Utilize the credit application for trade and bank references, credit bureau reports such as Experian and Dunn & Bradstreet and available audited financials to determine credit worthiness.
• Maintain credit files for all new customers documenting the credit approval decision for dollar limit and payment terms.
• Establish a process for the review of existing customers to ensure credit worthiness across the AR portfolio.
• Drive collections by escalating any customer issues in a professional, documented and systematic manner until resolved.
• Drive the resolution of collections problems by calling timely, understanding the issues, articulating those issues and getting the appropriate Lionbridge personnel to resolve those issues in a timely fashion. Follow-up with the customer for final resolution and payment.
• Communicate weekly to the appropriate Sales and Operations teams on any issues requiring their support. Hold them accountable and to a strict timeline for resolution.
• Weekly provide a twelve week forward cash forecast based on detailed and timely knowledge of our customers payment habits and issues.
• Manage and coordinate any internal cross functional requirements to resolve collection issues.
• Provide timely support to internal customers.
• Satisfy internal controls requirements of Sarbanes-Oxley.
• Escalate any concerns to the Corporate Credit Manager immediately for timely resolution.
• Hold accountable to AR metrics (DSO, over 90 day and unapplied payments).
Required Skills/Background:
; 3+ years of commercial collections experience
; Sarbanes Oxley
; Must have a strong ability to multi task and set priorities appropriately
; Must have experience analyzing and reviewing customer credit
; Excellent communication skills
Education/Certification Required
• Bachelor's Degree is preferred or equivalent experience.
Contact
Candidates interested in this position should send a resume and cover
letter to employment.fra@lionbridge.com
Why Lionbridge?
As a world leader, Lionbridge will provide you:
- Opportunities for learning. Lionbridge has strong project management methodologies and industry leading workflow solutions, allowing you to expand your career and skill set.
- Opportunities for career growth. There are a variety of career paths within Lionbridge. Whether you want to strengthen your technical skills, your management skill or see other parts of the world, Lionbridge provides these opportunities to employees.
- Opportunities to work with major customers
– Lionbridge
works with the 10 largest firms in the world and two-thirds of the Global50.
Through its worldwide presence, Lionbridge will allow you:
- To work in a multi-cultural environment. Lionbridge has 50 offices in 25 counties. Many of these offices work collaboratively on projects, exposing our employees to a wide range of cultures and work styles.
- To travel and work abroad, including in fast-growing countries like China and India
Because Lionbridge is technology driven, you will work with:
- State-of-the art proprietary tools
– the industry's only web based Translation Memory Architecture
- Diverse expertise across technology platforms. Lionbridge supports client needs in Java, .Net, Mainframe Systems, Test Automation and more…
Lionbridge is an Equal Employment Opportunity Employer. All qualified
candidates will receive consideration for employment without regard
to race, national origin, gender, age, religion, sexual orientation,
veteran status or marital status.
Agencies – Lionbridge does not accept unsolicited resumes from third
party vendors. Only resumes received from contracted agencies/vendors
will be considered. Any unsolicited resumes sent to Lionbridge will
not be recognized and such agency will have no recourse from
Lionbridge.
